Shipping policy
SHIPPING POLICY
Salt Of The Earth Clothing
Last updated: [06/01/2026]
Salt Of The Earth Clothing (“we”, “us”, “our”) is committed to delivering your order safely and efficiently. Please read the following information regarding our shipping practices.
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1. ORDER PROCESSING
• Orders are processed within 1–3 business days (excluding weekends and public holidays).
• During peak periods, sales, or promotions, processing times may be extended.
• Once your order has been shipped, you will receive a confirmation email with tracking details (where available).
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2. SHIPPING DESTINATIONS
We currently ship:
• Australia-wide
• International shipping may be offered from time to time (fees and delivery times vary by destination).
If your country is not available at checkout, please contact us at:
📧 info@saltoftheearthclothing.com.au
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3. SHIPPING RATES
Shipping costs are calculated at checkout based on:
• Delivery location
• Parcel weight and size
• Shipping method selected
Any applicable shipping fees will be clearly displayed before you complete your purchase.
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4. ESTIMATED DELIVERY TIMES
Estimated delivery times begin after dispatch, not at the time of order.
Australia
• Standard Shipping: 3–7 business days
• Express Shipping (if available): 1–3 business days
Delivery timeframes are estimates only and may vary due to factors outside our control, including carrier delays, weather events, or public holidays.
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5. TRACKING
Where tracking is available, you will receive tracking details via email once your order has been dispatched. It is your responsibility to monitor delivery using the provided tracking information.
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6. LOST, DELAYED, OR DAMAGED ORDERS
While we work with reliable shipping partners, delays can occasionally occur.
Lost or Delayed Orders
• If your order appears delayed or lost, please contact us so we can assist in lodging an enquiry with the carrier.
• Under Australian Consumer Law, if an item is lost in transit and not delivered within a reasonable timeframe, you may be entitled to a replacement or refund.
Damaged Orders
• If your order arrives damaged, please contact us within 7 days of delivery with photos of the damage and your order number.
• We will arrange a replacement, refund, or suitable remedy in accordance with Australian Consumer Law.
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7. INCORRECT SHIPPING DETAILS
Please ensure your shipping address is correct at checkout.
We are not responsible for:
• Orders delivered to an incorrect address provided by the customer
• Failed deliveries due to incomplete or incorrect address details
If an order is returned to us due to incorrect details, additional shipping fees may apply to resend the order.
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8. AUTHORITY TO LEAVE (ATL)
If you choose Authority to Leave, you accept responsibility for parcels left unattended at your delivery address. Salt Of The Earth Clothing is not liable for loss or theft once the carrier confirms delivery.
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9. INTERNATIONAL ORDERS (IF APPLICABLE)
International customers are responsible for:
• Any customs duties, taxes, or import fees imposed by their country
• Delays caused by customs clearance processes
We are not responsible for international orders refused or returned due to unpaid duties or taxes.
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10. CONTACT US
For shipping enquiries or support, please contact us at:
📧 info@saltoftheearthclothing.com.au