Refund policy

RETURNS & REFUNDS POLICY

Salt Of The Earth Clothing

(Australian Consumer Law Compliant)

Last updated: [06/01/2026]

1. Your Rights Under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a refund, replacement, or repair, if a product:

• Is faulty or defective

• Is not as described

• Is not fit for purpose

• Does not match a sample or display

These rights apply regardless of any store return timeframe.

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2. Change of Mind Returns

We offer change-of-mind returns under the following conditions:

• Item is unworn, unused, and in original  condition

• Original tags are attached

• Return request is made within 14 days of delivery

• Proof of purchase is provided

Change-of-mind returns are eligible for:

• Store credit or exchange (unless stated otherwise)

Change-of-mind returns do not include:

• Sale items

• Gift cards

• Items marked “Final Sale” or “Clearance”

Return shipping costs for change-of-mind returns are the responsibility of the customer.

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3. Faulty or Incorrect Items

If your item is faulty, damaged, or incorrect:

• Contact us within a reasonable time

• Provide your order number and photos if

       requested. We will cover all reasonable return shipping costs and offer:

• A refund

• A replacement

• A repair (where appropriate)

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4. Refund Processing

Approved refunds will be processed to the original payment method within 5–10 business days after the return is received and inspected.

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5. Exchanges

Exchanges are subject to stock availability. If an exchange is unavailable, a refund or store credit will be issued.

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6. How to Start a Return

To initiate a return, contact:

📧 info@saltoftheearthclothing.com.au

Include:

• Order number
• Return reason
• Photos (if item is faulty)

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7. Shipping Delays

We are not responsible for delays caused by postal carriers; however, your ACL rights still apply if goods are lost or damaged in transit.